How credits work in ScreenshotOne
Every rendered screenshot costs a credit, whichever HTTP method you use. That includes HEAD requests: you don’t receive the file, but the render still counts. Requests served from the cache and failed requests don’t count. However, screenshots of error pages taken with ignore host errors are rendered screenshots and count.
Every plan on ScreenshotOne comes with a monthly credit allowance. Credits reset at the start of each billing cycle—regardless of whether you’re on a monthly or annual plan.
- Monthly plans: Credits refresh on the same day you subscribed each month.
- Annual plans: You pay once per year, but your credits still refresh monthly, giving you a predictable reset cadence.
- No rollover: Unused credits expire at the end of the cycle.
- Overages: Extra usage is off by default. If you enable it, screenshots beyond your included allowance are billed at your plan’s extra-usage rate.
- Hard limit: Your hard limit sets the maximum total monthly usage, including paid extras. Paid plans can configure it in Billing, up to the maximum for the plan or an existing higher limit.
This keeps your usage simple and helps you forecast your monthly screenshot volume, even if you prefer paying annually.
Cancellation
Section titled “Cancellation”Canceling stops your paid subscription from renewing. You keep your current plan until the end of the paid billing period shown in the dashboard.
Cancel or downgrade to Trial
Section titled “Cancel or downgrade to Trial”- Open Billing as an organization owner or admin.
- Select Cancel on your current plan or Downgrade on Trial, then confirm in the dialog. Feedback is optional.
- Check the cancellation confirmation and the date when your account will switch to Trial. Your current paid plan remains visible until that date because it is still available to use.
You do not need to cancel again because the paid plan is still displayed. If the status is unclear, contact support before submitting another request.
Paid extra usage is disabled on cancellation. Any unbilled extra screenshots already used are settled separately from future subscription renewals.
You keep your credits until the cycle ends
Section titled “You keep your credits until the cycle ends”Cancellation does not immediately remove your included allowance. It stays available under the normal monthly reset schedule until your paid billing period ends. Unused monthly credits still expire at each reset.
Paid plan credits stop when your paid term ends
Section titled “Paid plan credits stop when your paid term ends”When your paid billing period ends, your subscription will not renew and your paid allowance will stop. Your account will switch to the free plan shown in Billing, with that plan’s allowance and limits.
No refunds for unused credits
Section titled “No refunds for unused credits”Because credits are issued monthly and expire at the end of each cycle, any unused credits at the moment your billing period ends simply expire.
Annual subscribers
Section titled “Annual subscribers”If you’re on an annual plan:
- You continue to receive monthly credit resets until the end of your paid annual term.
- Once the annual term ends, your account switches to the free plan’s allowance and limits.
- Any remaining paid plan credits at that moment expire.
Support
Section titled “Support”If you have any questions or need help, please contact our support team at support@screenshotone.com.