Charging Extra

Your plan includes a monthly screenshot allowance. The hard limit is the maximum total monthly usage you allow, including paid extra screenshots.

Extra usage is off by default, and your initial hard limit matches your included allowance. Raising the hard limit above the included allowance enables paid extra usage.

Configure your hard limit

Organization owners and admins on a paid subscription can change the hard limit:

1. Open Billing in the dashboard.
2. Click the pencil beside the hard-limit field.
3. Enter a whole number between your included allowance and the maximum shown, then click Save. See the maximums for each plan below.

You can keep usage within your included allowance, enable paid extras by raising the limit, or request a higher limit. The Trial plan does not support paid extra usage; upgrade to a paid plan to configure a higher limit.

Once extra usage is enabled, successful requests that are not served from cache and exceed your included allowance are billed at your plan’s extra-usage rate. When you reach the hard limit, further screenshot requests return the usage quota exceeded error until you raise the limit or your monthly usage resets.

Examples

Note

Your price per extra screenshot depends on the plan you have. You can see all prices at the ScreenshotOne Pricing page or check out your price at your subscription page.

Let’s look at different examples of an artificial subscription plan. Imagine you have a limit of 10,000 screenshots per month, and let’s assume the price of one extra screenshot is $0.004 (this is an example price, not a real price):

1. The plan limit is 10000, the hard limit is 15000, and you rendered 12000 screenshots. You will be charged for 2000 extra screenshots. $0.004 x 2000 = $8.
2. The plan limit is 10000, the hard limit is 15000, and you rendered 12500 screenshots. You will be charged for 3000 extra screenshots. $0.004 x 3000 = $12.

Why for 3000 extra screenshots?

It is because extra charges are rounded to the close upper bound of a thousand screenshots.

If you render only one extra screenshot, you pay for 1000 screenshots. If you render 1001, you pay for 2000, and so on. If you render 999, you pay for 1000, and so on.

Upgrading subscription

Upgrading sets your hard limit to the new plan’s included monthly allowance, even if your previous hard limit was higher. To allow paid extra usage again, raise the hard limit in Billing, up to the new plan’s maximum.

Your usage for the current period is not reset by an upgrade. If it has already reached the new hard limit, raise the limit to continue rendering screenshots.

Cancelling or downgrading subscription

Before you cancel your subscription, ScreenshotOne will try to charge you for extra screenshots and only then cancel it.

For downgrading, charging happens only when downgrading to a free plan. Otherwise, there is no need.

When you are charged

ScreenshotOne charges you periodically over the extra usage if needed, usually once per 1000 screenshots.

Or you also might be charged in one “batch” for the extra usage. It depends on the internal logic of the service.

Maximum hard limit

You can set your monthly hard limit up to the following amounts:

Plan	Included screenshots per month	Maximum configurable hard limit per month
Basic	2,000	50,000
Growth	10,000	200,000
Scale	50,000	1,000,000

The same monthly limits apply to monthly and annual subscriptions. These are the maximum values you can configure; your saved limit stays unchanged until you edit it. Screenshots beyond your included allowance cost extra.

If your current hard limit is already higher than your plan’s maximum, you can keep it. The dashboard allows the greater of your plan’s maximum and your current saved limit. If you lower a higher limit, future increases use your new saved limit or the plan maximum, whichever is higher.

Need a higher limit

• Basic or Growth: upgrade to a higher plan, or contact support to request a higher limit.
• Scale: contact support to request more than your plan’s maximum or your existing higher limit.

Use Contact support beside the hard-limit field in Billing to open chat with a prepared request. You can also email support@screenshotone.com, including if chat is unavailable. Describe your expected monthly usage and use case.