Thank you for choosing to be a customer (or a user) of ScreenshotOne (“ScreenshotOne”, “we”, “us”, or “our”).
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@screenshotone.com.
ScreenshotOne collects personal data from its users. The user’s acceptance of this privacy policy occurs upon the first interaction with the service via the website screenshotone.com or any of its subdomains.
ScreenshotOne’s goal is to ensure that the privacy of your company and that of your customers is protected at the highest level when you use the ScreenshotOne service for rendering screenshots, videos, documents, and more.
Data collection
We collect the following data:
- Your email address, IP address, and browser information for authentication purposes.
- Your email and associated product usage data for product analytics and improving the service.
- Your history of screenshot requests except for cookies and proxy parameters specified in the requests.
- Your payment transactions summary (amount and payment method, not the credit card details).
- Your company name if you change the ScreenshotOne organization name and it reflects your company name.
Third-party providers
A list of third-party providers used by ScreenshotOne, links to their privacy policies, and why and how they are integrated into the ScreenshotOne service and used:
Crisp
Crisp is used to answering questions instantly and allows you to message me immediately. When you sign in to the site, I share your email with the Crisp widget to send you replies if I amn’t available.
DigitalOcean
DigitalOcean is for hosting internal API management software, dashboard application, and database. Also for rendering screenshots. All the data is stored in the managed database on DigitalOcean servers.
The servers are located in the United States.
Google Cloud
Google Cloud for running headless browsers at scale.
The servers are located in the United States.
Pirsch Analytics
Pirsch Analytics is used for basic website analytics. It is cookie-free, GDPR-compliant analytics product that doesn’t require a consent form.
Pirsch Analytics: Privacy Policy
The servers are located in the United States.
Cloudflare
Cloudflare for proxying all requests to API, caching, and storage for rendered images.
The servers are located in the United States.
PostHog
PostHog is used for product analytics.
The servers are located in the European Union.
Grafana Cloud
Grafana Cloud is used for storing the ScreenshotOne logs and metrics.
Cookies and proxy parameters you send are exempted from the logs—they are removed before even logging.
Tolt
Tolt is used for the ScreenshotOne referral program.
Your email and payments are sent to Tolt if you subscribed through one of the ScreenshotOne affiliate partners. It is done to track affiliate commissions only.
Better Stack
Better Stack is used for monitoring the status of the ScreenshotOne services. No data is shared at all with them.
Hetzner
Hetzner is used for hosting the ScreenshotOne services.
The servers are located within the European Union.
Paddle
Paddle is used for processing payments.
Your credit card information is not stored, nor logged on our servers. It is all processed by Paddle.
GDPR compliance
Under the General Data Protection Regulation (GDPR), you have certain rights with respect to your data, including the right to request access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.
You may exercise these rights by contacting me using the contact information provided below.
ScreenshotOne is not yet compliant with the GDPR.
Security
Check out our security compliance more details.
Updates to the policy
From time to time, the policy might be updated. The latest version is always at https://screenshotone.com/privacy-policy/.
This policy was last updated on May 2, 2025.
Contact
Contact us if you have any questions, issues, or specific requests.