Frequently asked questions

Is it a free service for taking screenshots?

Yes, ScreenshotOne is a free screenshot API. You can take up to 100 screenshots of any URL for free per month, including rendering HTML and PDF.

Do failed screenshots count against the limitation on the plan?

Only successfully rendered screenshots are counted.

Do cached screenshots count against the limitation on the plan?

Only unique screenshots (unique combination of options) are counted that are not cached. However, we use CDN for caching, and if there is a cache miss, we might rerender the screenshot and count it against the monthly quota.

Will I be notified when I am reaching the monthly screenshot limits?

You will receive an email when you are at 90% and 100% usage of your monthly quota. Nevertheless, you can disable or enable these notifications if you wish.

Do you support custom feature development?

Yes, included in every plan. Email us at support@screenshotone.com on what is missing and we will try to deliver as fast as possible.

Do you store my credit card details?

No. Our payment processor, Paddle, handles all subscription management.

Is it easy to cancel my subscription?

Yes, of course, you can do it anytime you wish. You need to navigate to the "Subscription" page and cancel your plan. You will no longer be charged, and you will be able to take screenshots until the end of the paid monthly limit.

What is your refund policy?

If you are disappointed with your purchase for any reason, email us at support@screenshotone.com within 30 days, and we will refund you in full, no questions asked.