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Storage Access Denied

It is an API error returned when the API can’t upload a screenshot your S3 storage because the access is denined:

"is_successful": false,
"error_message": "Failed to upload the screenshot to the storage since access was denied. Check the API keys you specify when using the storage integration.",
"error_code": "storage_access_denied",
"documentation_url": ""

Reasons and how to fix

Let’s quickly consider possible reasons and possible solutions.

Perform configuration testing

In the dashboard, you can test configuration and get the detailed error description:

Configuration Testing

Check credentials and URL

Make sure and double check that all your credentials and the storage URL is correct.

Reach out to support

If nothing helps you, please, reach out to and we will try to help you as fast as possible.