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Internal Application Error

It is an API error returned when the API fails to serve the request due to internal reasons:

"is_successful": false,
"error_message": "The API failed to serve your request. You can try replay the request. If the error is repeated after a few retries, please, reach out at ``",
"error_code": "internal_application_error",
"documentation_url": ""


On rare occasions it can be caused by the website you try to screenshot. So, you can retry the request. It is free, ScreenshotOne doesn’t charge you for retries and cached requests.

Reach out to support

Most of the time, the error is triggered because of some issues in the API or even because of some bugs.

If nothing helps you, please, reach out to and we will try to help you as fast as possible.